No business is immune to negative reviews. Even the most reputable professional service firms—whether in law, accounting, or healthcare—will face criticism at some point. How a firm responds to and manages that feedback can determine whether it erodes trust or strengthens credibility. Handled correctly, negative reviews can become opportunities for business growth, offering insights into […]
The Hidden Costs of Ignoring Client Feedback
Client feedback is more than just a courtesy—it is a business asset. Professional service firms that fail to collect, manage, and leverage client reviews are leaving money on the table. Beyond missed opportunities, ignoring feedback leads to long-term damage: declining credibility, lower search rankings, and reduced client acquisition. Firms that actively manage their reputation through […]