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Everything You Need to Know About Star Feedback
Getting Started and Features
Kickstart your journey with Star Feedback—get set up quickly and explore the powerful features designed to turn reviews into business growth.
Star Feedback is a powerful review management platform designed to help businesses collect, manage, and leverage customer feedback across all major platforms. It simplifies the process of gathering reviews and turns them into actionable insights to drive business growth.
Signing up is easy. Just visit our pricing page on our website, and you’ll get immediate access to the platform. Follow the onboarding steps, and you’ll be up and running in no time.
We don’t offer a free trial because Star Feedback delivers immediate value from day one. Unlike passive review tools, our proactive system works alongside you to generate real results right away. We’re confident in what we offer.
We make it effortless. Our NFC and QR code technology allows customers to leave reviews instantly, right at the point of service. By implementing these tools and refining your process, we help you boost review collection and keep the feedback flowing consistently.
Absolutely. Star Feedback is designed to handle multi-location businesses, giving you a centralised dashboard to manage reviews for each site seamlessly.
Our platform focuses on actionable insights. Track your review trends, see where customers are leaving feedback, and monitor your ratings across all platforms in one simple view.
Integrations, Support, and Pricing
Integrate seamlessly, get the support you need, and manage your subscription with ease. Everything you need to keep your business running smoothly.
Star Feedback integrates with all major review platforms, including Google, Facebook, TrustPilot, and more. Manage all your feedback from one central hub. You can see the full integration list here.
It’s a breeze. We’ve designed Star Feedback to integrate seamlessly with your existing systems, so you can start managing reviews without any technical hassles.
Yes, you can create unique landing pages for each of your business locations, allowing for targeted review collection and personalized customer engagement.
We’re committed to your success. Our dedicated support team is available to assist you with any questions or issues, from onboarding to daily operations. You can reach us via email, phone, or live chat. Check out our contact page.
Star Feedback allows you to manage negative feedback effectively. Depending on the star rating set during the allocation stage, customers can be directed to a feedback form that comes directly to you, enabling you to address concerns privately before the review goes public and take steps to prevent future issues.
Star Feedback offers three pricing plans to suit businesses of all sizes:
- Star Essential (£95/month +VAT): Manage reviews for 1 location with all the tools you need to collect reviews, build trust, and win new clients.
- Star Pro (£165/month +VAT): Manage up to 3 locations, optimise your Google profile, and access expert support, custom surveys, and exclusive community resources to grow faster.
- Star Ultimate (£225/month +VAT): Manage up to 5 locations with premium tools, advanced insights, reputation benchmarking, and priority support to scale your business effortlessly.
Each plan is designed to help you turn client feedback into growth and success
You can access the billing portal from the dropdown menu under 'Login' on our website, starfeedback.io. Alternatively, from within the Star Feedback app, you can find it under the 'Important Links' button at the bottom left of the menu.
To cancel or upgrade your plan, go to your billing account portal. You can access it via the dropdown menu under 'Login' on our website, starfeedback.io, or through the 'Important Links' tab at the bottom left of the app menu.
Star Store and Review Collection Tools
Access exclusive tools from the Star Store and supercharge your review collection efforts with NFC and QR technology, all customisable to fit your brand.
The Star Store is your go-to shop for exclusive, platform-connected NFC and QR code tools designed to supercharge your review collection efforts.
These tools make it easy for customers to leave reviews on the spot. Simply place the NFC or QR code at key touchpoints, and customers can tap or scan to leave feedback instantly, which then connects directly to your Star Feedback dashboard.
Yes, you can personalise these tools with your business logo, team member names, and each card arrives pre-programmed to your selected Star Feedback landing page, creating a seamless and tailored experience for you and your customers.
After signing up with Star Feedback, you'll receive a notification at your registered email with details about your Star Store membership. Simply activate your membership, set your password, and log in. Once inside, you can purchase promotional items at special rates to boost your review collection.
Yes, you can upgrade or downgrade your Star Feedback plan at any time through the billing portal. If you’re ready to access more features or manage additional locations, upgrading is quick and seamless. Likewise, if you need to scale back, you can easily adjust your plan to suit your current needs.