Hotels Star Feedback
Hotels Star Feedback

Transform Your Hotel's Guest Experience with Star Feedback's Premier Review Management

Strengthen Guest Loyalty and Enhance Your Online Reputation Through Strategic Feedback Utilisation.

76% of travelers are willing to pay more for a hotel with higher review scores and more likely to book the hotel with the higher score even when it costs more.
53% of travelers will not book a hotel that does not have reviews.
62% agreed that seeing the hotel’s response to reviews generally influenced them positively to booking at that hotel.

Enhance Guest Relationships and Amplify Your Online Reputation with Our Leading Review Management Platform

Star Feedback equips hotels with the tools needed to collect, analyse, and respond to guest feedback efficiently. Our platform enables you to understand guest needs and expectations, helping you deliver exceptional experiences that foster repeat business and enhance online visibility.

Hotels Star Feedback
Hotels Star Feedback

Monitor real-time guest feedback

Utilise Star Feedback’s ‘Guest Satisfaction Dashboard’ to monitor real-time guest feedback and generate insightful analytics that guide service improvements. This tool allows your team to quickly address guest concerns, celebrate positive reviews, and consistently enhance service quality, ensuring your hotel stands out in a competitive industry.

Trusted by hoteliers across the UK.

Star Feedback gives you the review management tools as an SME business owner in the hospitality industry, to stand out, and instil trust to both your current and potential customers.

Chris Anderson, Associate Professor at Cornell University

"More than ever, hotels need to focus on managing their online reputations because guests are paying more attention to online reviews and are increasingly basing their decisions on what they find."
"Reviews  have a significant impact on a hotel's ability to attract guests. The better the review score, the more likely a hotel will rise to the top of search results and get booked."

Darlene Rondeau, Vice President of Best Practices

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Resources for hoteliers

Hotels Star Feedback

Maximising Hotel Ratings Through Effective Feedback Management

This article explores strategies for leveraging guest feedback to improve online ratings and attract more travelers.

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Hotels Star Feedback

Turning Negative Reviews Into Gold for Your Hotel

Provides actionable tips on how hotels can address negative reviews constructively to improve service and restore guest confidence.

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Hotels Star Feedback

Enhancing Hotel Guest Experience Through Real-Time Feedback

Discusses the benefits of implementing real-time feedback tools to immediately address guest needs and enhance their stay, leading to higher...

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