Cookie Policy for Star Feedback Limited (Software Use)

Last updated: 28.3.2025

Star Feedback Limited (“the Software,” “we,” “our,” “us”) uses cookies and similar technologies to enhance the user experience and ensure the proper functioning of the Star Feedback platform. This Cookie Policy explains what cookies are, how we use them within the Software, and the choices available to users.

1. What Are Cookies?

Cookies are small text files stored on your device (e.g., computer, tablet, smartphone) when you access a digital service. They help the platform remember your preferences, enhance security, and provide insights into platform usage.

Cookies used may be:

  • Session cookies – temporarily stored and deleted when you close your browser
  • Persistent cookies – remain stored on your device until they expire or are manually deleted

2. Types of Cookies We Use on the Platform

We use the following types of cookies on the Star Feedback platform:

Essential Cookies

Required for core platform functionality such as login sessions, navigation, and secure access. Without these, the platform cannot operate effectively.

Performance Cookies

Collect anonymous data about how users interact with the platform (e.g., most visited pages, error tracking). This helps us improve speed, stability, and overall experience.

Functional Cookies

Allow the platform to remember your preferences, such as saved filters, language settings, or persistent login.

Targeting/Advertising Cookies

Used occasionally within the platform to support retargeting or to track campaign effectiveness if you’ve interacted with our embedded widgets or review requests.

Third-Party Cookies

Placed by third-party services integrated with the platform, such as:

  • Google Analytics (for internal analytics)
  • Video hosting providers (if video testimonials are embedded)
  • Social sharing functions (if enabled by the user)

These cookies are governed by the policies of the respective third-party providers.

3. How We Use Cookies

Cookies on the Star Feedback platform are used to:

  • Ensure stable and secure login sessions
  • Save user settings and preferences
  • Monitor platform performance and usage
  • Analyse engagement with tools like review request campaigns
  • Support integration analytics and error diagnostics
  • Facilitate certain marketing and onboarding features (where applicable)

4. Third-Party Cookies

The platform may rely on third-party tools that set their own cookies:

  • Google Analytics – to help us measure platform use and improve the interface
  • Zapier – if used by clients for integration tracking
  • Vimeo/YouTube – if testimonial videos are embedded or watched
  • Social plugins – if sharing functions are used for reviews

These third parties have their own cookie and privacy policies. We recommend reviewing them to understand how your data is processed.

5. Your Cookie Preferences

You can manage cookies used by the platform in the following ways:

🧭 Browser Settings

Most browsers allow you to:

  • Block cookies
  • Clear all cookies
  • Set preferences per site

Note: Disabling essential cookies may limit access to key platform features.

🎚️ In-Platform Settings

If platform settings are provided (via cookie banners or dashboards), users can update preferences for non-essential cookies directly from their account or at login.

🔗 Third-Party Opt-Outs

Some third parties (e.g., Google, Facebook) offer tools to manage how cookies are used across their services:

6. Changes to This Cookie Policy

We may update this policy as our platform evolves or if legal requirements change. If material updates occur, we will notify users through the platform or via email.

7. Contact Us

If you have questions or concerns regarding this Cookie Policy or our use of cookies within the platform, please contact:

Star Feedback Limited
📧 Email: info@starfeedback.io
🏢 Address: Ground Floor, Rear Barn, The Brookdale Centre, Knutsford, WA16 0SR
📌 Company No.: 15275178
📌 VAT No.: 464 3026 08