Terms of Service for Star Feedback Limited – Software

Last updated: 28.3.2025

These Terms of Service (“Terms”) govern your use of the Star Feedback Limited platform (“the Software,” “we,” “our,” “us”). By accessing or using the Software, you (“user,” “you,” “your”) agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Software.

1. Services Provided

Star Feedback Limited provides local businesses with tools to manage and enhance their online reputation through the following features:

  • Review Aggregation: Display of reviews from various platforms (e.g., Google, Facebook) in a unified interface.
  • AI-Powered Review Responses: Use of artificial intelligence to generate and post responses to customer reviews.
  • Review Request Campaigns: Sending of email campaigns to request reviews or feedback from end-customers, including private feedback and video testimonials via a landing page.
  • Review Sharing: Sharing reviews on users’ websites via widgets and on social media by generating review-based images.
  • Analytics: Access to data and reports on the performance of reviews and overall reputation.
  • Automation: Tools to automate review request processes through configurable workflows.

2. Eligibility

To use the Software, you must:

  • Be at least 18 years old or the legal age of majority in your jurisdiction.
  • Have the authority to enter into legally binding agreements.
  • Agree to comply with these Terms and all applicable laws and regulations.

3. Account Registration

To access certain features of the Software, you must register for an account. You agree to:

  • Provide accurate, complete, and up-to-date information during the registration process.
  • Maintain the confidentiality of your account login credentials.
  • Notify us immediately of any unauthorized use of your account or any other breach of security.

We reserve the right to suspend or terminate your account if any information provided is found to be inaccurate, false, or incomplete.

4. License to Use

We grant you a limited, non-exclusive, non-transferable, and revocable license to use the Software solely for your business purposes, subject to these Terms. You agree not to:

  • Reproduce, distribute, or publicly display the Software or any part of it without our prior written consent.
  • Reverse-engineer, decompile, or disassemble the Software.
  • Use the Software for any unlawful purpose or in violation of applicable laws or regulations.

5. User-Generated Content

By using the Software to manage and respond to reviews, send review requests, or share reviews, you agree:

  • You are solely responsible for any content you upload, post, or transmit through the Software.
  • You have the right to use and share all submitted content (e.g., reviews, testimonials).
  • We may monitor, modify, or remove content that violates these Terms or any applicable law, but we are not obligated to do so.

6. Artificial Intelligence Usage

Star Feedback Limited uses AI to generate automated responses to reviews. By using this feature, you agree:

  • AI-generated responses are created using pre-set data and parameters, and you are responsible for reviewing them before they are published.
  • We are not liable for any damages, claims, or disputes arising from the use of AI-generated content.

7. Payment and Subscription

Certain features require payment. By subscribing to paid services, you agree to:

  • Pay fees associated with your selected plan, as outlined on our pricing page.
  • Provide accurate billing information and maintain a valid payment method.
  • Acknowledge that all fees are non-refundable, unless otherwise stated in writing.

We may revise our pricing at any time. Any pricing changes will take effect at the end of your current subscription term.

8. Termination

We may suspend or terminate your access to the Software at any time, without notice, for reasons including (but not limited to):

  • Violation of these Terms
  • Non-payment
  • Fraudulent or unlawful activity

Upon termination:

  • Your license to use the Software ends immediately
  • Your data may be deleted
  • You are responsible for exporting any required data prior to termination

9. Intellectual Property

All content and materials within the Software, including but not limited to logos, text, graphics, code, and design, are the intellectual property of Star Feedback Limited or its licensors. You may not use this content without our express written permission.

10. Data Privacy

Your use of the Software is governed by our Privacy Policy, which details how we collect, use, and safeguard your personal data.

11. Disclaimer of Warranties

The Software is provided “as is” and “as available” with no warranties of any kind, including:

  • Merchantability
  • Fitness for a particular purpose
  • Accuracy, reliability, or availability

We do not guarantee that the Software will be error-free, secure, or uninterrupted.

12. Limitation of Liability

To the fullest extent permitted under UK law, Star Feedback Limited, including its officers, directors, employees, and agents, shall not be liable for:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, data, or business opportunities
  • Damages exceeding the amount you paid in the 12 months prior to the claim

13. Indemnification

You agree to indemnify and hold harmless Star Feedback Limited and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of the Software
  • Violation of these Terms or any law
  • Content you upload or submit via the Software

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

15. Dispute Resolution

In the event of a dispute, you agree to first contact us at info@starfeedback.io to attempt informal resolution. If unresolved, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to the Terms

We may update these Terms from time to time. If we make material changes, we will notify you via email or a platform notice. Continued use of the Software after such changes indicates your acceptance of the revised Terms.

17. Contact Information

If you have questions about these Terms, please contact:

📧 Email: info@starfeedback.io
🏢 Registered Address: Ground Floor, Rear Barn, The Brookdale Centre, Knutsford, WA16 0SR
Company Number: 15275178
VAT Number: 464 3026 08