Privacy Policy for Star Feedback Limited –  Website

Effective Date: 28.3.2025

https://starfeedback.io (the “Site”) is owned and operated by Star Feedback Limited.
We are the data controller of the personal data collected via this Site.

Registered Address:
Ground Floor, Rear Barn, The Brookdale Centre, Knutsford, WA16 0SR
Company Number: 15275178
VAT Number: 464 3026 08
Email: info@starfeedback.io

1. Purpose

This Privacy Policy explains:

  • What personal data we collect from visitors and users of this Site
  • How we use and protect that data
  • Who we may share it with
  • Your rights under the UK GDPR and Data Protection Act 2018
  • Our cookie policy

This Policy applies in addition to the Terms & Conditions of the Site.

2. Our Commitment to Data Protection

We are committed to complying with:

  • The UK General Data Protection Regulation (UK GDPR)
  • The Data Protection Act 2018
  • And, where applicable, international standards such as the EU GDPR and CCPA

3. Consent

By using our Site, you agree to the terms outlined in this Privacy Policy.

When our processing is based on your consent, you may withdraw that consent at any time by unsubscribing or contacting us at: info@starfeedback.io

4. Legal Basis for Processing

We rely on the following legal grounds to process your personal data under Article 6 of the UK GDPR:

  • Consent – e.g. subscribing to newsletters or downloading content
  • Contractual necessity – e.g. if you request a service or demonstration
  • Legitimate interests – e.g. improving our Site, remarketing to previous visitors (we ensure that our interests do not override your rights and freedoms)

5. Personal Data We Collect

We may collect and process the following types of personal data from Site users:

  • Name, email address, phone number, company name (via forms)
  • IP address, browser type, and device details (via cookies)
  • Pages visited, time spent, and user behaviour on the Site (via analytics tools)
  • Marketing preferences and communication history
  • Lead magnet downloads or demo booking activity

6. How We Use Your Data

We use the data collected via this Site to:

  • Respond to enquiries and demo requests
  • Deliver resources and lead magnets
  • Improve the user experience and website performance
  • Track marketing performance (e.g. Google Ads, Facebook Ads)
  • Send marketing communications (if opted-in)
  • Comply with legal obligations

7. Data Sharing

We may share your data in limited ways:

Internal

  • With authorised Star Feedback Limited team members who need it to carry out their work

Third Parties

  • With service providers (e.g. MailerLite, Calendly, Google Analytics, Meta Ads)
  • If legally required (e.g. court orders, regulatory requests)
  • In the event of a business sale, merger, or acquisition

We do not sell personal data to third parties.

8. Data Retention

We retain your data only as long as needed for the purposes it was collected or to comply with legal requirements. You will be notified if your data is stored for longer than expected.

9. Data Security

We store personal data securely using industry-standard measures and work with trusted providers. However, no system is completely secure, and users should be aware of inherent risks when transmitting data online.

10. Your Rights Under the UK GDPR

As a user, you have the right to:

  • Be informed about how your data is used
  • Access the personal data we hold on you
  • Rectify inaccurate or incomplete data
  • Request erasure of your data (“right to be forgotten”)
  • Restrict processing under certain circumstances
  • Data portability (receive your data in a structured format)
  • Object to certain types of processing (e.g. direct marketing)

To exercise these rights, email our Data Protection Officer at: info@starfeedback.io

11. Children

We do not knowingly collect or process data from children under the age of 16. If you believe a child has provided us with personal data, please contact us, and we will delete the data promptly.

12. Opt-Out Methods

You may opt out of:

  • Marketing emails by clicking “Unsubscribe” at the bottom of our emails
  • Other data collection or processing by emailing us directly at info@starfeedback.io

13. Cookie Policy

Our Site uses cookies to improve functionality and performance. By using the Site, you consent to our use of cookies as described below.

Types of Cookies Used:

  • Functional cookies: Remember your preferences for future visits
  • Analytical cookies: Help us understand how visitors use our Site (e.g., via Google Analytics)
  • Marketing/remarketing cookies: Serve relevant ads on platforms like Google and Facebook

You can disable cookies in your browser settings, but this may affect how you experience the Site.

A separate Cookie Policy is linked in the footer of our Site for full details.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, the “Effective Date” at the top will be updated. Significant changes may also be communicated via email or platform notifications.

15. Complaints

If you are unhappy with how we handle your data, please contact us so we can address the issue. You may also file a complaint with the UK Information Commissioner’s Office (ICO):

📍 Website: https://ico.org.uk
📧 Phone: 0303 123 1113

16. Contact Information

Data Protection Officer: Jonathan Elliott
📧 info@starfeedback.io
🏢 Ground Floor, Rear Barn, The Brookdale Centre, Knutsford WA16 0SR